SunGard Public Sector software program, such Cash Receipts or Building Permits.
Individual who is responsible for controlling access to a specific application.
Specific preassembled or predefined construction components used by your organization
SunGard Public Sector Code Enforcement application that interfaces with WF to track complaints and code violations
SunGard Public Sector Customer Information System application that interfaces with WF to maintain customer and service information for your organization's utility customers
Line at the bottom of the screen that allows you to work directly with the iSeries. You use the command line to view a spooled file or call a program.
Calculating installation and retirement charges for work request expenses while work is in progress in order to apply them to capital assets
Customer Relationship Management (CRM) system used by SunGard Public Sector to maintain information about customers, products, and support cases.
SunGard Public Sector Continuing Property Records application that interfaces with WF to track and depreciate capital assets
Group of employees who work together on requested job orders or work requests
Construction work in progress charges
Rate at which an asset loses value
SunGard Public Sector Distribution Management application that is used to track information related to the distribution and consumption of a specific type of utility, such as electricity
Document Management Services. In WF, you can use DMS to print estimates, send and print notifications, and store documents related to work requests, job orders, and facilities.
Feature that allows you to track transactions from the general ledger to their point of origin in WF
Equipment, materials, and components that your organization uses to deliver electrical service to customers
Codes used to describe and classify electrical distribution facilitites. These codes can also represent detailed information related to managing and regulating the distribution of electricity among your transformers.
Individual costs that you anticipate for requested work
SunGard Public Sector Fixed Assets application that works with WF to track the work performed on capital assets as well as any related costs
Objects, structures, and areas that your organization maintains. They can also represent events.
Codes used to represent features and conditions related to the facilities you maintain
Feature used to create parent and child relationships in order to track labor and material expenses for related facilities
SunGard Public Sector service that offers a fast and easy way for you to receive documents that will assist in resolving questions about application processing and information support.
SunGard Public Sector Fleet Management application that works with WF to track and maintain equipment operated by your organization
SunGard Public Sector options that allow you to perform actions in the software application. You can set up user security for each function.
Geographical areas where you perform requested work
geographic information system
Heating, ventilation, and air-conditioning
IBM's application server formerly known as the AS/400.
Specific task the iSeries performs, such as printing a file or running a program.
Specific task and the materials and labor required to complete the related work
Labor hours that employees in your organization spend when performing requested work
Load control device used to intermittently interrupt utility service to a private residence, business, or service area
Materials and expenses associated with the construction, installation, or removal of assets
Code that represents a specific parcel of land related to the facility. These codes are set up in SunGard Public Sector's Land/Parcel Management application.
SunGard Public Sector Land/Parcel Management application that works with WF to record and maintain information about specific street addresses or parcels of land
Inventory and non-inventory materials, equipment, and other miscellaneous expenses incurred when performing requested work
Group of related information or procedures within SunGard Public Sector software applications.
SunGard Public Sector application that allows you to control who uses applications, menus, functions, and subfunctions.
Secured area of SunGard Public Sector’s web site that allows you to create new support logs, check the status of an existing support log, search for solutions to a problem, e-mail customer support, and access Fax Support documents.
A group of jobs waiting to output to a device such as a printer.
Rates that your organization uses to calculate certain business expenses and indirect charges
Feature that allows SunGard Public Sector employees to log onto your computer and fix or diagnose problems. A detailed record is created for each session, allowing you to view information about a specific pass-through session.
Product change request. A PCR is created in Connect Care when it is determined that a programming change to required for a product.
SunGard Public Sector Purchasing/Inventory application that works with WF to track and maintain information about your organization's material inventory
SunGard Public Sector Payroll/Personnel application that works with WF to update your payroll information with labor and equipment usage related to a job order
Routine tasks that are performed as maintenance to your organization's facilities
Program temporary fix. Used to repair problems or bugs. You install PTFs from a tape you receive from SunGard Public Sector's Distributions department.
User profile that SunGard Public Sector personnel use to assist with software-related problems on your system.
Security Officer user profile. This is usually your information services officer.
IBM tool that allows you to obtain information from the iSeries database. You can select, arrange, and present information in the form of a report.
Third-party application used with SunGard Public Sector's imaging interface.
Removal work in progress charges
iSeries file used to temporarily store data for later processing. Many reports print to your spool file, where you can review them prior to sending them to the printer.
Unit cost of using related equipment
Hourly rate of pay for a specified crew or employee
Preventative maintenance work that your organization performs on a regular, periodic basis
Function that performs operations on other functions or menu options. Your security officer can grant authority to specific functions and subfunctions.
Task that is waiting for processing by the iSeries.
Feature to help customize the list of selectable items on a screen to meet your specific needs.
Group of similar charges and the general ledger accounts that receive related transactions
Individual who controls security across all SunGard Public Sector applications.
IBM's application server formerly known as the iSeries.
iSeries environment used to test a new release of SunGard Public Sector software. It may include all of your application libraries or only those libraries you select.
Numeric measurement, such as inches, feet, or yards, to represent how much of a particular item is needed when performing requested work
Numeric measurement of productivity to quantify the amount of work done on a job order or work request
Distribution of work request costs among assets that you create (install) or remove (retire)
Category of related personnel who work with the system. Security to functions and menus can be assigned by user group.
Account set up for use with stand-alone costing so that when costs are updated there is no effect on the general ledger
Request to perform a specific job for a customer or department