IBM communications protocol that allows access to the iSeries application server.
SunGard HTE software program, such Cash Receipts or Building Permits.
Individual who is responsible for controlling access to a specific application.
Program that allows you to navigate the web. SunGard HTE NaviLine applications require the browser to be Microsoft Internet Explorer.
Line at the bottom of the screen that allows you to work directly with the iSeries. You use the command line to view a spooled file or call a program.
Customer Relationship Management (CRM) system used by SunGard HTE to maintain information about customers, products, and support cases.
SunGard HTE service that offers a fast and easy way for you to receive documents that will assist in resolving questions about application processing and information support.
SunGard HTE options that allow you to perform actions in the software application. You can set up user security for each function.
geographic information system
IBM's application server formerly known as the AS/400.
IBM application that offers browser-based access to iSeries application servers.
Specific task the iSeries performs, such as printing a file or running a program.
Group of related information or procedures within SunGard HTE software applications.
SunGard HTE application that allows you to control who uses applications, menus, functions, and subfunctions.
Secured area of SunGard HTE’s web site that allows you to create new support logs, check the status of an existing support log, search for solutions to a problem, e-mail customer support, and access Fax Support documents.
A group of jobs waiting to output to a device such as a printer.
Feature that allows SunGard HTE employees to log onto your computer and fix or diagnose problems. A detailed record is created for each session, allowing you to view information about a specific pass-through session.
Product change request. A PCR is created in Connect Care when it is determined that a programming change to required for a product.
Program temporary fix. Used to repair problems or bugs. You install PTFs from a tape you receive from SunGard HTE's Distributions department.
User profile that SunGard HTE personnel use to assist with software-related problems on your system.
Security Officer user profile. This is usually your information services officer.
IBM tool that allows you to obtain information from the iSeries database. You can select, arrange, and present information in the form of a report.
Third-party application used with SunGard HTE's imaging interface.
iSeries file used to temporarily store data for later processing. Many reports print to your spool file, where you can review them prior to sending them to the printer.
Function that performs operations on other functions or menu options. Your security officer can grant authority to specific functions and subfunctions.
Task that is waiting for processing by the iSeries.
Feature to help customize the list of selectable items on a screen to meet your specific needs.
Individual who controls security across all SunGard HTE applications.
IBM's application server formerly known as the iSeries and the AS/400.
iSeries environment used to test a new release of SunGard HTE software. It may include all of your application libraries or only those libraries you select.
Category of related personnel who work with the system. Security to functions and menus can be assigned by user group.