American Bankers Association
Total calculated charge for a billing period that is billed to a customer account. The actual charge amount is what is due and is recorded in the general ledger account.
Consumption amount the customer used during a billing period.
Customer who is assigned to a location as a secondary person. Another customer is primary for the account.
Correction you manually make to a customer’s account to add or change a dollar amount and correct a consumption error.
Different address for a customer, such as VA for vacation home and WH for winter home.
Additional ID value set up for a customer. You can set up any part of the customer record information as an alternate ID to use in searching or identifying customers.
Amount of payment that is expected from a customer account. If the customer account is budget billed, this amount is the difference of the current balance minus the deferred balance.
Abbreviation for the electrical term amperes.
Unit to measure the strength of an electric current for a meter.
Total amount of interest earned on deposits for a customer. This is the amount that you report to the Internal Revenue Service.
Additional Responsible Party
Standard developed by the Federal Reserve used to process bank draft information.
Average amount of consumption used during a billing period by a service set up as a flat rate service.
Month, day, and year when CIS creates a draft note to debit a customer’s banking account for a utility payment.
Allocated consumption amount that is not used by a customer account during a billing period.
Series of vertical bars and half bars that represent the correct zip code information for the address on a piece of mail. The US Post Office automatically scans these codes to sort pieces of mail.
Preset allocated amount of consumption for a specific billing period. You can preset the amount for each class within a service.
User ID associated with the batches that are sent from SunGard Public Sector’s Cash Receipts application.
Accounting transactions that are grouped and sent to one of SunGard Public Sector’s general ledger applications to process accounting transactions during the update process.
Equifax Decision Power Software term that identifies a model that predicts the future risk of a consumer account going delinquent. The model uses information in the consumer credit file to obtain a score based on risk level. The higher the score, the lower the risk associated with a consumer’s account.
Information that CIS stores about a customer’s bill that displays when you inquire about charges to a customer’s account.
Restricted code set up by SunGard Public Sector that identifies the type of a bill in charge and combined account histories.
If you use consumption factors, the billing multiplier is the product of the meter multiplier and the consumption factor set up for the service. When you apply consumption factors to the service at the location, you verify that CIS calculates the correct billing multiplier for the service location. If you do not use consumption factors, then the billing multiplier is the same as the meter multiplier.
Readings that measure how contaminated the sewage is with compounds that are not normally processed.
Readings that measure how contaminated the sewage is with compounds that are not normally processed.
Biochemical Oxygen Deficiency or Biological On Demand.
Amount that a customer account pays each billing period that they are on budget billing.
Process of calculating a monthly average amount that the customer is always charged for a service and billing cycle regardless of the actual service charge.
Account that records the receipt of currency, money orders, or checks.
Coding Accuracy Support System
Identifies the method used to calculate bills for customer accounts.
Unit of measure for consumption that you define for a particular service, such as TGAL for thousands of gallons or KWH for kilowatt hours.
SunGard Public Sector’s Customer Information System software application.
Identifies the type of business or occupancy at a particular location, such as CO for commercial, NP for nonprofit, R for residential, or I for industial.
Certification offered by the National Customer Support Center to verify the accuracy of zip codes, delivery points, and carrier routes.
Number that is used to transfer the read unit of measure for a meter to the bill unit of measure. If you read a meter in one unit of measure but bill in a second unit of measure, the read consumption must be changed to the bill consumption before charges are applied.
SunGard Public Sector’s Cash Receipts software application.
Amount that is refundable to a customer account.
Total amount, debit or credit, that is updated to a customer account. This balance is reported to the general ledger account.
A customer is assigned to a location to be a customer account. The account number uses both the customer ID and the location ID.
Unique ID number assigned to a utility customer. You use the ID to retrieve customer information. ID numbers are automatically generated by CIS.
Function that provides a direct path to the customer maintenance and inquiry options associated with the location, customer, or customer account you currently have open.
Code you define to exclude customer accounts from the cut-off listing. You can exempt delinquent customer accounts permanently or for a specified period of time.
Locations that you group together for billing. You can perform various utility processes for all or specific customer accounts within a cycle. A cycle may have one or more routes.
Process to bill customer accounts.
Combination of locations and sections of locations that are grouped together for billing and processing purposes.
One method used to calculate the winter quarter average amount.
Value that represents the difference between the actual charges and the budgeted charges for a budget billed customer account. The deferred balance can be a debit or credit amount. The deferred balance is not reported to the general ledger account.
Percentage used to account for a year that is predicted to be colder or warmer than normal.
Code you define to exclude customer accounts from receiving delinquent notices. You can exempt delinquent customer accounts permanently or for a specified period of time.
Highest amount of service used by a customer account during a billing period.
Designation used when another customer pays the deposit for a second customer account service.
General ledger account that records amounts deducted from utility bills because of early payment.
Method used to transfer cycle and route information to a personal computer so that it can be loaded to a hand-held device before collecting meter readings.
Process to bill customer accounts where you enter meter readings and run a billing update. Customer accounts with error messages are placed in off-cycle processing.
Employer identification number assigned to an organization by the government.
Number assigned by the federal government that specifically identifies your organization.
Description of the file used to transfer the meter reading information from the server to the PC and from the PC back to the server.
Process that overrides the "Hold" placed on a customer account, and CIS bills the customer account.
User-defined codes that CIS uses to process data.
One of SunGard Public Sector’s general ledger software applications.
Maximum number of violations allowed for each credit offense before customer accounts are not eligible for good credit deposit refunds.
Total charges on a bill before the discount is applied.
Military time format in which the first two digits indicate the hour, the second two indicate the minute, and the last two indicate the second.
One of SunGard Public Sector’s general ledger software applications.
Beginning dial read for a meter component. If a meter has more than one register, it should have a unique reading component and initial read for each register.
Start date of a service for a customer at a service location.
Part of the rate group that indicates whether a particular location is physically in or out of the jurisdiction.
Date the meter is installed at a location.
Type of printer used to print OCR postal bar codes.
Intelligent Printer Data Stream
Date a service or work order was added or initiated.
File that contains a snapshot of each record changed from one update to the next. The snapshot includes the information before the change and the information after the change.
Code that identifies the geographic groupings for billing purposes.
Unit of measure for electricity. One kilowatt-hour is energy needed to use 1,000 watts of power over a one-hour period.
Unit of measure for electricity. One thousand watts equals a kilowatt.
General ledger account that records amounts in lien processing. These amounts move from a receivable account to a lien account.
Accumulation of interest or consumption over the life of a customer account.
Limit set up for consumption usage as a check to verify meter readings. The limits are set as percentages of the historical consumption amount used in comparison with the current consumption reading. The limits apply to low readings and to high readings (that is, each limit has two readings). If the consumption is less than the low reading, the consumption may be too low. If the consumption is greater than the high reading, then the consumption may be too high. An organization may set up two limits (low 1/high 1; low 2/high 2) to better quantify usage decreases or increases.
Change to a status or a cycle/route that applies to all customer accounts at one time.
Customer account that receives the billing in a master account billing setup. The master account is billed for all charges from the related or subsidiary accounts. The charge type on the master account is "MA."
Process that bills charges from one customer account to another customer account.The customer account that receives the billing is the master account, and the customer account where the charges are generated is the subsidiary account. The charge type is "MA."
Location used to track and bill consumption charges for a metered service from a single or from multiple locations. The consumption from the related locations is either added to or subtracted from the master location. Master locations have a charge type of "ML."
If you calibrate or slow down the meter so that the register rolls over less frequently, the meter multiplier is the number you use to indicate how much the meter is slowed down. For example, you slow down the meter so that it rotates a quarter turn for each unit of consumption. It takes four units of consumption before the register dial completes one turn. The meter multiplier is four.
More than one meter at a location using the same service code.
Amount of the current charges and previous balance minus the discount amounts, if you allow discount amounts for customers who pay the bill by a specific date.
Codes that are defined by the user for CIS to use in processing information.
Optical character recognition
Track changes that a user makes to a customer master file. The files record the interactive changes made. You can view this information while processing in CIS.
Scan line that includes customer account information that prints on a bill.
Current reading for the meter you remove from a location. CIS uses the previous meter reading and the out meter reading to determine consumption for the meter.
Series of payments to be made by a customer to pay delinquent charges or charges that are unusually high. You and the customer agree on the amount and the frequency of each payment.
Total dollar amount of all posted transactions that have not been updated to a customer account record. Once you submit an update process, CIS removes the pending amount and displays $.00. Pending amounts can be a debit or a credit.
Utility transactions (payments or charges) entered for a customer account. CIS holds posted charges in "Pending" status until you perform an update and the transaction is applied to the customer account record.
Applying the charge or the meter reading to the customer account records.
Order in which payments apply for billed charges.
Trial run process by which CIS verifies that customer and bank information is correct before implementing bank drafting for a customer account.
Checks that you type or write by hand (manual checks).
Method by which you can search CIS data files for information or reporting needs. The query runs from a server command and is not accessible from a CIS menu.
Process of billing customer accounts for their largest historical demand consumption over a specified period of time. CIS reviews the demand consumption for a customer account over the previous number of months you specify and compares the highest previous demand consumption with the current month demand consumption. CIS calculates a demand charge based on the higher demand consumption amount.
Same as class. Code you define to identify the type of business or occupancy at a particular location.
Group of components used to calculate charges for a customer account. The components are jurisdiction, class, and inside/outside.
Code that you define to indicate the units of measure for a meter register.
General ledger account to record the amount of utility charges that are to be collected.
General ledger account to record amounts of utility charges that are to be collected.
User-defined code that indicates the account that money is distributed to by one of SunGard Public Sector’s general ledger software applications, the order in which CIS applies payments to customer accounts, or the penalty code for a receivable.
Credit or debit amount that is placed on a bill for a customer account on a specified basis. For example if you want to apply a $5 credit for elderly customers, you can use a recurring charge and have this credit automatically apply every month.
Location with metered services that also has consumption tracked by another meter at a master or a totalizer location.
Service that is billed on a customer account asking for a voluntary contribution. The customer can choose whether to pay the amount. If the amount is not paid, it is removed from the customer account balance with no penalty or delinquency fee. The charge is applied each year on a renewable basis.
Same as additional responsible party.
Codes used to process information. Restricted codes are system-defined and are set up by SunGard Public Sector. You cannot modify or change these codes.
Income earned by providing services to customer accounts.
Indicates that the meter has passed the maximum number that can be read on the dials and has started recording consumption from a zero reading.
Section of locations within a cycle.
Billing for a service demand reading, such as kilowatt-hours.
Applies the deferred balance for budget billed customer accounts to the account balance. This should be done on an annual basis.
Process of discontinuing services for a customer account that is delinquent in paying charges.
File that holds output data waiting to print.
In a master billing account, the customer account that generates the charges for the services. The bill goes to the master account.
In a master billing account, the customer account that generates the charges for the services. The bill goes to the master account.
Additional charge assessed to specific locations.
General ledger liability account where overpayments are retained. Entries made to the general ledger liability account offset the amount of overpayment entered in the suspense cash account.
IBM's application server formerly known as the AS/400 or iSeries.
Readings that measure how contaminated the sewage is with compounds that are not normally processed.
You can track and compare consumption totals for metered services from single or multiple locations. With totalizer locations, a single meter tracks consumption that is also being tracked by one or more meters at other locations. The single meter is at the totalizer location. The other service meters are at related locations. Charges are billed to the related locations. The consumption from the related locations is either added to equal the total at the totalizer location or subtracted to have the totalizer location total equal zero. Totalizer locations have a charge type of "TL."
Method used to transfer meter readings for a cycle and route from the PC to the server. Readings from hand-held devices are loaded to the PC before transferring the information to the server.
Consumption amount for a rate class.
Location where your organization keeps a meter or a miscellaneous inventory item that is not installed at a location.
Account that records amounts written off as uncollectible.
Accumulation of interest or consumption for a customer account for the period of one year. The year can be a calendar year or a fiscal year.