Actions or activities necessary to complete a case
SunGard Public Sector software program, such Cash Receipts or Building Permits.
Individual who is responsible for controlling access to a specific application.
SunGard Public Sector's Accounts Receivable application that works with CE to bill case fees
SunGard Public Sector's Cash Receipts application that works with CE for license review inspections
SunGard Public Sector's Building Permits application that works with CE to display open cases when you select the location for a new building permit
Information you want to gather about each case
Various cases your organization handles
SunGard Public Sector's Customer Information System application that shares information with CE about the current tenant or other person associated with utility records
Line at the bottom of the screen that allows you to work directly with the System i5. You use the command line to view a spooled file or call a program.
Customer Relationship Management (CRM) system used by SunGard Public Sector to maintain information about customers, products, and support cases.
SunGard Public Sector's Cash Receipts application that works with CE to process payments
SunGard Public Sector service that offers a fast and easy way for you to receive documents that will assist in resolving questions about application processing and information support.
Penalties applied to cases
SunGard Public Sector options that allow you to perform actions in the software application. You can set up user security for each function.
Annual and non-annual inspections that are not generated by a complaint and are not part of a CE case
geographic information system
SunGard Public Sector's general ledger software application that verifies that CE account numbers are valid general ledger accounts
SunGard Public Sector's general ledger software application that verifies that CE account numbers are valid general ledger accounts
Identify the responsible inspector attached to a case
Specific task the System i5 performs, such as printing a file or running a program.
SunGard Public Sector's Land/Parcel Management application that stores location information that CE uses
Group of related information or procedures within SunGard Public Sector software applications.
SunGard Public Sector application that allows you to control who uses applications, menus, functions, and subfunctions.
Secured area of SunGard Public Sector’s web site that allows you to create new support logs, check the status of an existing support log, search for solutions to a problem, e-mail customer support, and access Fax Support documents.
A group of jobs waiting to output to a device such as a printer.
Feature that allows SunGard Public Sector employees to log onto your computer and fix or diagnose problems. A detailed record is created for each session, allowing you to view information about a specific pass-through session.
Product change request. A PCR is created in Connect Care when it is determined that a programming change to required for a product.
Program temporary fix. Used to repair problems or bugs. You install PTFs from a tape you receive from SunGard Public Sector's Distributions department.
User profile that SunGard Public Sector personnel use to assist with software-related problems on your system.
Security Officer user profile. This is usually your information services officer.
IBM tool that allows you to obtain information from the System i5 database. You can select, arrange, and present information in the form of a report.
Third-party application used with SunGard Public Sector's imaging interface.
Name of the department attached to and responsible for each type of case
System i5 file used to temporarily store data for later processing. Many reports print to your spool file, where you can review them prior to sending them to the printer.
Function that performs operations on other functions or menu options. Your security officer can grant authority to specific functions and subfunctions.
Task that is waiting for processing by the System i5.
Feature to help customize the list of selectable items on a screen to meet your specific needs.
Individual who controls security across all SunGard Public Sector applications.
Penalty payments and the method of payment used
System i5 environment used to test a new release of SunGard Public Sector software. It may include all of your application libraries or only those libraries you select.
Category of related personnel who work with the system. Security to functions and menus can be assigned by user group.
SunGard Public Sector's Work Orders/Facility Management application that works with CE to create a case from a work request and generate job orders for any work related to the case