IBM communications protocol that allows access to the iSeries application server.
SunGard Public Sector software program, such Cash Receipts or Building Permits.
Individual who is responsible for controlling access to a specific application.
The process of verifying that the totals for the batch equal the totals of payments received.
Determine how payments are received, such as by mail or over-the-counter.
Group of associated payments, such as payments entered by an operator on a particular date.
Program that allows you to navigate the web. SunGard Public Sector NaviLine applications require the browser to be Microsoft Internet Explorer.
Line at the bottom of the screen that allows you to work directly with the iSeries. You use the command line to view a spooled file or call a program.
Determine how to count and identify the types of coin or currency you receive as payment.
Determine validation information for any payment methods that require printed endorsement, such as checks.
Deposit information that prints on the back of checks and other tender types.
Customer Relationship Management (CRM) system used by SunGard Public Sector to maintain information about customers, products, and support cases.
SunGard Public Sector options that allow you to perform actions in the software application. You can set up user security for each function.
Geographic information system
IBM's application server formerly known as the AS/400.
IBM application that offers browser-based access to iSeries application servers.
Type of point-of-sale printer that you can use with CR.
Specific task the iSeries performs, such as printing a file or running a program.
Allows CR to receive payments from payment processing services or mortgage companies in computer-readable data. These agencies must provide files of generated payments customized to your organization's CR software application and connecting applications.
Group of related information or procedures within SunGard Public Sector software applications.
SunGard Public Sector application that allows you to control who uses applications, menus, functions, and subfunctions.
Secured area of SunGard Public Sector’s web site that allows you to create new support logs, check the status of an existing support log, search for solutions to a problem, e-mail customer support, and access support documents.
Optical character recognition.
Scanner that automatically reads account numbers or other user-defined information off of bills, which prevents you from having to type long account numbers for each bill you process.
A group of jobs waiting to output to a device such as a printer.
Payment greater than the current amount due.
Feature that allows SunGard Public Sector employees to log onto your computer and fix or diagnose problems. A detailed record is created for each session, allowing you to view information about a specific pass-through session.
Group of associated payments, such as payments entered by an operator on a particular date.
Represent combinations of payment type codes that are associated together for reporting purposes. The group codes you set up should indicate the associations or reasons behind linking the payment type codes.
Determine the type of payments received and what information displays during payment entry.
Product change request. A PCR is created in Connect Care when it is determined that a programming change to required for a product.
The process of making transactions permanent. Once you post a batch, you cannot change or delete transactions in the batch.
Program temporary fix. Used to repair problems or bugs. You install PTFs from a tape you receive from SunGard Public Sector's Distributions department.
User profile that SunGard Public Sector personnel use to assist with software-related problems on your system.
Security Officer user profile. This is usually your information services officer.
IBM tool that allows you to obtain information from the iSeries database. You can select, arrange, and present information in the form of a report.
Third-party application used with SunGard Public Sector's imaging interface.
Determine how to indicate why payment reversals are made, such as returned checks or no signature on a check.
Payment that reverses a payment stored in history.
Third-party software used to process point-of-sale credit card transactions.
iSeries file used to temporarily store data for later processing. Many reports print to your spool file, where you can review them prior to sending them to the printer.
Function that performs operations on other functions or menu options. Your security officer can grant authority to specific functions and subfunctions.
Task that is waiting for processing by the iSeries.
Feature to help customize the list of selectable items on a screen to meet your specific needs.
Individual who controls security across all SunGard Public Sector applications.
IBM's application server formerly known as the iSeries or AS/400.
Represent sales tax or any other type of tax you need to calculate for certain payment types.
Determine the types of tender your organization accepts as payment.
iSeries environment used to test a new release of SunGard Public Sector software. It may include all of your application libraries or only those libraries you select.
Category of related personnel who work with the system. Security to functions and menus can be assigned by user group.