Increase or decrease to the amount due for any fee or charge before a payment is entered
SunGard HTE software program, such Cash Receipts or Building Permits.
Individual who is responsible for controlling access to a specific application.
SunGard HTE's Building Permits application that works with BL to verify information about contractor businesses
File that contains basic information about a business with one or more activities that require licenses
SunGard HTE's Code Enforcement application that works with BL for license review inspections
Describe the requirements for each type of license
Line at the bottom of the screen that allows you to work directly with the iSeries. You use the command line to view a spooled file or call a program.
Customer Relationship Management (CRM) system used by SunGard HTE to maintain information about customers, products, and support cases.
SunGard HTE's Cash Receipts application that works with BL to receive and process license payments
Reduction or waiver for fees granted to certain individuals, businesses, or organizations
SunGard HTE service that offers a fast and easy way for you to receive documents that will assist in resolving questions about application processing and information support.
Annual licenses that all expire on the same expiration date every year
SunGard HTE options that allow you to perform actions in the software application. You can set up user security for each function.
Define license processing factors that are grouped in categories
geographic information system
Same charge applied to all businesses with gross receipts that fall within a gross receipts range
Specific task the iSeries performs, such as printing a file or running a program.
File that contains information about a license that your organization issues to a business or an individual
SunGard HTE's Land/Parcel Management application that shares information with BL about the land parcel, site location, street address, and zip codes
Group of related information or procedures within SunGard HTE software applications.
SunGard HTE application that allows you to control who uses applications, menus, functions, and subfunctions.
Secured area of SunGard HTE’s web site that allows you to create new support logs, check the status of an existing support log, search for solutions to a problem, e-mail customer support, and access Fax Support documents.
A group of jobs waiting to output to a device such as a printer.
Reduced fees for annual licenses issued for less than 12 months
Feature that allows SunGard HTE employees to log onto your computer and fix or diagnose problems. A detailed record is created for each session, allowing you to view information about a specific pass-through session.
Product change request. A PCR is created in Connect Care when it is determined that a programming change to required for a product.
Program temporary fix. Used to repair problems or bugs. You install PTFs from a tape you receive from SunGard HTE's Distributions department.
Delete business and license records
User profile that SunGard HTE personnel use to assist with software-related problems on your system.
Security Officer user profile. This is usually your information services officer.
IBM tool that allows you to obtain information from the iSeries database. You can select, arrange, and present information in the form of a report.
Third-party application used with SunGard HTE's imaging interface.
Identify departments that issue licenses
Identify the general ledger debit and credit offset accounts to which license revenues post
Order in which a license application or renewal must be reviewed and approved by specified agencies
iSeries file used to temporarily store data for later processing. Many reports print to your spool file, where you can review them prior to sending them to the printer.
Function that performs operations on other functions or menu options. Your security officer can grant authority to specific functions and subfunctions.
Task that is waiting for processing by the iSeries.
Feature to help customize the list of selectable items on a screen to meet your specific needs.
Individual who controls security across all SunGard HTE applications.
iSeries environment used to test a new release of SunGard HTE software. It may include all of your application libraries or only those libraries you select.
SunGard HTE's Tax Billing application that works with BL to determine whether outstanding taxes exist for a business before you renew an annual business license
Category of related personnel who work with the system. Security to functions and menus can be assigned by user group.
Spreads out renewals over time rather than having all annual licenses due at once
Charge that combines a base fee and an incremented fee