Actions or activities necessary to complete a case
Increase or decrease to the amount due for any fee or charge before a payment is entered
SunGard Public Sector software program, such Cash Receipts or Building Permits.
Individual who is responsible for controlling access to a specific application.
SunGard Public Sector's Accounts Receivable application
SunGard Public Sector's Cash Receipts application
SunGard Public Sector's Code Enforcement application
SunGard Public Sector's Customer Information System application
SunGard Public Sector's Internet-based application that allows your customers to view information about their applications and permits online
Line at the bottom of the screen that allows you to work directly with the iSeries. You use the command line to view a spooled file or call a program.
SunGard Public Sector's Cash Receipts application
Document Management Services
Reduction or waiver for fees granted to certain individuals, businesses, or organizations
Customer Relationship Management (CRM) system used by SunGard Public Sector to maintain information about customers, products, and support cases.
SunGard Public Sector options that allow you to perform actions in the software application. You can set up user security for each function.
Define license processing factors that are grouped in categories
Desktop mapping software that PE uses to graphically display information
geographic information system
SunGard Public Sector's general ledger software application that works with PE to automatically update payment information
SunGard Public Sector's general ledger software application that works with PE to automatically update payment information
Identify the responsible inspector attached to a case
IBM's application server formerly known as the AS/400.
IBM application that offers browser-based access to iSeries application servers.
Specific task the iSeries performs, such as printing a file or running a program.
SunGard Public Sector's Land/Parcel Management application
Group of related information or procedures within SunGard Public Sector software applications.
SunGard Public Sector application that allows you to control who uses applications, menus, functions, and subfunctions.
Secured area of SunGard Public Sector’s web site that allows you to create new support logs, check the status of an existing support log, search for solutions to a problem, and e-mail customer support.
A group of jobs waiting to output to a device such as a printer
Feature that allows SunGard Public Sector employees to log onto your computer and fix or diagnose problems. A detailed record is created for each session, allowing you to view information about a specific pass-through session.
Product change request. A PCR is created in Connect Care when it is determined that a programming change to required for a product.
Person who reviews or oversees a project
List of reviews and actions set up for every planning action your organization performs
Information you want to track for each project
Notice letters sent to property owners
Kinds of projects your organization processes
Program temporary fix. Used to repair problems or bugs. You install PTFs from a tape you receive from SunGard Public Sector's Distributions department.
User profile that SunGard Public Sector personnel use to assist with software-related problems on your system.
Security Officer user profile. This is usually your information services officer.
IBM tool that allows you to obtain information from the iSeries database. You can select, arrange, and present information in the form of a report.
Third-party application used with SunGard Public Sector's imaging interface.
iSeries file used to temporarily store data for later processing. Many reports print to your spool file, where you can review them prior to sending them to the printer.
Requirements that applicants must meet before their project is approved
Function that performs operations on other functions or menu options. Your security officer can grant authority to specific functions and subfunctions.
Task that is waiting for processing by the iSeries.
Feature to help customize the list of selectable items on a screen to meet your specific needs.
Individual who controls security across all SunGard Public Sector applications.
IBM's application server formerly known as the AS/400 and iSeries.
Penalty payments and the method of payment used
iSeries environment used to test a new release of SunGard Public Sector software. It may include all of your application libraries or only those libraries you select.
SunGard Public Sector's Tax Billing application
Category of related personnel who work with the system. Security to functions and menus can be assigned by user group.
SunGard Public Sector's Work Orders/Facility Management application